Case visibility
Every issue stays attached to ownership, status, priority, escalation path, and resolution context.
Virtual Support
Resolve device, software, and connectivity issues without waiting for a site visit.
Sense Virtual Support gives business users a direct path to phone troubleshooting, live support meetings, remote device actions, and accountable case follow-up across mobile devices, apps, connectivity, and daily operations.
Support
Remote support for business users
Employees can get guided help for devices, software, connectivity, and access without waiting for a site visit.
What this creates
Keep employees productive with faster remote help and cleaner support ownership.
Virtual support connects phone help, remote meetings, device-management actions, carrier/vendor escalation, and case follow-up into a practical support lane for business users.
Most issues resolved remotely
Faster response for business users
Clear ticket ownership and escalation
Remote device actions
Supported fleets can be managed through policy, app, lock, wipe, and configuration workflows.
Less downtime
Most issues can move through remote troubleshooting before on-site work is considered.
How the work moves
A practical service path with business context attached.
Phone-first troubleshooting
Guided intake for device, app, activation, account access, and connectivity issues.
Live virtual support meetings
Video, screen-share, and guided walkthroughs when users or admins need real-time help.
Remote device management
Supported fleets can receive app, policy, lock, wipe, configuration, and compliance actions without a site visit.
Case management and escalation
Tickets are prioritized, routed, updated, escalated, and closed with device and user context intact.
Related services
Build the rest of the operating path.
IT Consultation
Evaluate wireless coverage, IT infrastructure, security exposure, cost savings, and performance improvements before technology decisions become expensive.
Custom Deployment
Stage, kit, activate, enroll, label, test, and ship business devices before they reach employees, teams, departments, or locations.
Software Implementation
Deploy, configure, migrate, and support Google Workspace, Microsoft 365, Salesforce, HubSpot, and other business software platforms.
On-Site Installation
Install routers, wireless equipment, mobile hardware, kiosks, network devices, and job-site technology with readiness checks and clean handoff.
NOC (Network Operations Center)
Monitor network health, connectivity, routers, devices, alerts, incidents, escalation workflows, and carrier coordination for distributed businesses.
Devices Protection
Protect business-owned phones, tablets, laptops, POS equipment, and field devices with AKKO-powered planning, support, and lifecycle coordination.
Disaster Recovery
Plan backup connectivity, cellular failover, emergency devices, redundant carrier paths, and practical continuity support before outages disrupt operations.
Hardware Buybacks
Recover value from pre-owned, retired, end-of-life, and second-life business equipment.
Colocation
Plan secure data center space, rack or cabinet needs, connectivity, equipment movement, and operational handoff for owned infrastructure.